Support
Before opening a ticket
Most questions are answered faster by checking:
- Integration logs in the dashboard — raw vs. mapped payload shows 80% of mapping problems at a glance.
- Errors — each code has a "what you can check" section.
- Changelog — if behavior changed recently, it's listed here.
What to include
When opening a ticket, attach:
- Tenant name / subdomain
- Partner slug
- API key name (never the key value)
- Request timestamp (UTC, including seconds)
- HTTP method and path
- Request body (redact PII if needed)
- Response body and status code
With these, we can find the exact log entry in seconds.
Channels
| Channel | Use it for | Response SLA |
|---|---|---|
| Dashboard | Day-to-day questions, mapping help | Next business day |
| Non-urgent follow-ups, PII-heavy attachments | Next business day | |
| On-call phone | Production outages affecting your integration | Covered by your service agreement |
Your account owner has the current contact details for each channel.
Status page
Platform-wide incidents and scheduled maintenance are posted at your tenant's status page (linked from the dashboard header). Subscribe from that page to get email / SMS alerts.